The user has to manually re-configure the device with the new URL, or delete and recreate the email account on the device. Outlook uses Autodiscover to redirect the user, and OWA provides a link to Office 365 login.īut what about ActiveSync-enabled devices? Before the above updates are installed, after the mailbox is moved, the user’s mail stops syncing on their EAS device because the device can no longer find the current location of the mailbox. ![]() Today, when a user's mailbox moved from Exchange on-premises to Exchange Online (Office 365), Outlook and Outlook Web App (OWA) have a seamless method to redirect the user to the new mailbox location. This blog post explains the current situation with on-boarding Exchange ActiveSync (EAS) users as well as the new functionality offered. ![]() ![]() Exchange Server 2013 Cumulative Update 8 (CU8) and Exchange Server 2010 SP3 Rollup Update 9 (RU9) introduced a new feature to provide a more seamless experience for ActiveSync-enabled users who move from on-premises Exchange servers to Office 365.
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